Return Exchange & Store Credit Policy

Customer satisfaction is important to us. We provide a transparent return and store credit process.

Eligible Reasons:
• Manufacturing defect
• Damaged product
• Incorrect item delivered
• Approved size exchange requests

Non-Eligible Reasons:
• Change of mind
• Personal preference
• Minor color differences caused by screen settings
• Products used, washed, or altered by the customer

All return requests must be submitted within 7 days of receiving the order.

Customers must send products back at their own expense. Once received, our quality assurance team will inspect the item.

If approved, store credit equal to the value of the returned product will be issued. Cash refunds are not offered.

Store credit may be used for future purchases through Uroshma.pk and cannot be converted into cash.

Inspection and approval may require up to 7 working days after receipt of the returned parcel.

Customer satisfaction is important to us. We provide a transparent return and store credit process.

Store Credit Policy

Store credit is issued when an eligible return is approved.

Store credit:
• Cannot be exchanged for cash
• Cannot be transferred to another customer
• May be used for future purchases
• Is subject to verification and approval

Uroshma reserves the right to refuse store credit where return conditions are not met.